The health and wellbeing of our guests and staff is our top priority. To that end, we follow CDC’s COVID-19 recommendations concerning face coverings, hand washing, using hand sanitizer, and sanitizing surfaces.
Following are our Covid-19 policies.
CHECKING EVERYONE’S TEMPERATURE
With regard to COVID-19, CDC considers someone to have a fever if they register a temperature of at least 100.4 °F [38 °C].
Our staff has their temperature checked every morning. Anyone with a temperature that exceeds 100.4 °F is not able to work that day.
We use an FDA listed, no-contact, infrared forehead thermometer to check passengers’ temperatures before boarding.
Passengers with a temperature reading of 100.4 °F or above will not be able to board the vessel.
While we can’t be sure whether or not that means a person has COVID-19, we must err on the side of caution.
We follow CDC’s recommendation that individuals wear face masks/coverings where social distancing measures are challenging to maintain. Since our vessels are 28 ft and only able to carry six passengers and two crew members; our captain and naturalist/guide. Our black caps, coupled with a mask can sometimes make our crew look (and sound) a little like “Darth Vader.” You can be sure they are friendly and often quite charming.
For now, we have a couple of criteria we’ll ask you to follow depending on the circumstances.
- If the passenger makeup includes guests who aren’t traveling as a family or a group, we ask guests to wear masks during their time with us.
- Guests booked together as a family/group (bubble), and no other passengers join the tour have the option of whether or not to wear masks. Our assumption is you know one another well enough to comfortably decide amongst yourselves whether or not masks are necessary.
Our policy regarding fully vaccinated guests and whether or not masking is necessary will be decided on a case-by-case basis, depending on the makeup of the group.
CLEANING & DISINFECTION
Besides the high level of cleaning we’ve always done, our crew takes extra care to sanitize all surfaces of our passenger van and marine vessels between tours and during tours as needed. Additionally, staff practices regular hand hygiene and avoid touching their nose, mouth, or eyes.
- We clean and disinfect commonly touched surfaces at the beginning and end of each tour and between transporting passengers. Ensure that cleaning and disinfection procedures are followed consistently and correctly, including adequate ventilation when chemicals are in use. Doors and windows remain open when cleaning the vessels and the van. Staff wears disposable gloves compatible with the products used and any other PPE required according to the product manufacturer’s instructions.
- Visibly non-porous surfaces within the interior of vehicles & marine vessels, such as hard seats, armrests, door handles, seat belt buckles, light, and air controls, doors, windows, and grab handles are visibly dirty, they’re thoroughly cleaned and disinfected with the appropriate disinfectants. They include “EPA’s Registered Antimicrobial Products for Use Against Novel Coronavirus SARS-CoV-2,” the virus that causes COVID-19. The EPA provided a guide explaining whether or not the product can kill SARS-CoV-2. If the first two parts of the EPA Registration Number on the label is “1234-12,” that’s a COVID-19 killer.
- Alcohol solutions with at least 70% alcohol also work on hard surfaces.
- For soft or porous surfaces such as fabric seats, we have a small, portable cleaner for pet accidents that uses a disinfectant solution. We then use EPA-approved products for use against COVID-19, which is suitable for porous surfaces.
- For frequently touched electronic surfaces, we remove visible dirt, then disinfect them.
- Gloves and any other disposable PPE used for cleaning and disinfecting the vehicle are removed and properly disposed of after cleaning; we wash hands immediately after removal of gloves with soap and water for at least 20 seconds or substitute an alcohol-based hand sanitizer with at least 60% alcohol if soap and water are not available.
You can learn about Juneau’s travel policies on our JUNEAU TRAVEL INFO page.