FAQs, POLICIES & TIPS
Our FAQs are based on the questions we get most often, along with our policies and recommendations. We broke them into intuitive categories, so you shouldn’t have to search too hard.
If you don’t see what you’re looking for or want additional clarification, feel free to email us at info@sealiontoursak.com at any time.
You can also call us at 907.713.4949 between 8:00 am – 6:00 pm AKST. If we don’t answer, please leave a message, and we’ll call you back as soon as possible.
Reservations/Booking
- When are your tours?
We typically do two tours daily and can be reasonably flexible with our schedule. Give us a call to check our availability during your time here in Juneau. - Do I have to make reservations very far in advance?
We recommend that you make reservations as far in advance as possible. However, if you aren’t ready to decide until you arrive, please check in with us for availability. - How will I know my trip is confirmed?
You’ll receive a confirmation email once you book your trip with us, but don’t hesitate to contact us if you want to double-check your reservation. - Do you offer discounts?
We offer a 10% discount to active-duty military, veterans, & first responders. If you’re eligible, please let us know when you book your reservation.We do not offer discounts for children.
Our Policies
- What are the booking/cancellation policies?
We require full payment when you make your reservation.
Full refunds are available if cancellations are more than 30 days before your scheduled trip.
Cancellations less than 30 days in advance may be up to 50% and handled on a case-by-case basis.
Cancellations within 24 hours and no-shows are not refundable. - Is being late the same as being a no-show?
Like other excursions, it’s important to maintain a schedule since there will be another group to accommodate after your tour.
Please plan to arrive at our designated meeting area 15-30 minutes before the scheduled departure time to allow ample time for check-in, loading, etc.
If you encounter circumstances that prevent you from making your scheduled tour, please call and let us know. There’s always a chance we can reschedule you for the same day. However, if we can’t fit you in, your payment will not be refundable. - Does SLAT ever cancel?
Sea Lion Adventure Tours tries never to cancel your trip. However, things beyond our control, such as weather conditions or mechanical issues, sometimes require us to cancel. If that happens, we will let you know as soon as possible and try to reschedule your tour. If that’s not an option, we’ll give you a full refund.
If your trip is cut short due to weather, mechanical issues, etc., prorated refunds are issued based on an hourly rate.
We are not responsible for additional expenses incurred with a cancellation.
Purchasing travel insurance is a good idea. - Do we go even if it’s raining?
Juneau is in a rainforest, so we typically shove off rain or shine. However, we always consider the weather and water conditions. For everyone’s safety, your captain or kayak guide has complete discretion on whether or not to cancel. - Are kids welcome on board?
We do allow kids on our tours, but we have found that children younger than 10 may not find this tour as appealing as parents assume. Since the wildlife you come to see is on their own schedule, there can be lulls between sightings.
Additionally, we don’t keep life jackets on board for little kids (under 75 lbs.), so accommodating small children may require additional planning.
If this applies to your group, please let us know at the time of your reservation. - Is smoking allowed?
Smoking is NOT PERMITTED. We proudly conduct smoke-free and vape-free tours! - Do you serve alcohol?
No, we do not serve alcohol, but guests aged 21 and over may bring beer, wine, or other cocktails aboard.
For safety reasons, we expect our guests who choose to consume alcohol to do so responsibly and in moderation. The temperature in the North Pacific Ocean is just below freezing and must always be respected! Getting drunk can create a dangerous situation for everyone on board, so don’t make us take your booze away. That said, our captain, guides, and other staff WILL NOT HESITATE to address the issue with any guest who appears to have had too much to drink by asking a passenger to stop drinking any additional alcohol while on board, or if necessary, the captain may opt to return to the dock before finishing the tour. We do not offer a refund under those circumstances. - What about marijuana?
Sea Lion Adventure Tours is not only smoke/vape-free but cannabis in any form is also prohibited.
While it is common knowledge that Alaska legalized marijuana, and aside from safety reasons, we’re required to comply with the Federal law that says pot is illegal. Please do not even bring products containing cannabis or other illegal drugs on board, as simply possessing it on one of our vessels is illegal for you and us. - Do you allow pets on your tours?
Sorry to disappoint; pets are not allowed. Of course, according to ADA statutes, service animals are the exception.
If you are bringing a service animal, please let us know when you make your reservation.
We also recommend bringing a life jacket for your service animal. Can I fly my drone?
We do not allow drone flights due to safety concerns and Federal regulations.- Our privacy policy can be found here.
Miscellaneous
What will we see?
You’ll likely see wildlife like humpback whales, killer whales (orcas), Steller sea lions, harbor seals, Bald Eagles, sea otters, dolphins, porpoises, bears, and Mountain goats. You’ll also enjoy seeing the gorgeous local trees, plants, flowers, stunning mountains jutting straight up from the ocean floor, magnificent waterfalls, glaciers, icebergs, and forested islands that make up the Alexander Archipelago.
All destinations, wildlife sightings, etc., depend on the weather, and neither Mother Nature nor Sea Lion Adventure Tours make any guarantees.
What time of day is best to see wildlife? Anytime!
Do you offer a whale/wildlife sighting guarantee?
Seeing humpback whales, porpoises, and orcas is common during our tours, but whales are gonna do what whales wanna do, so we cannot guarantee whale sightings (or other wildlife).
Please note: Our company adheres to the Alaska Humpback Whale Approach Regulations, so our vessels do not intentionally approach whales within 100 yards. For the whales and our passengers’ safety, if a whale approaches our vessel within 100 yards, the vessel will place the engine in neutral and wait until the animal is safely away from the vessel before re-engaging the engines.
How’s the weather in Juneau?
Juneau’s weather may fluctuate from the 50s to the 80s in the summer. Rain-wise, we can have weeks of dry weather followed by rain and vice versa. The key is to be flexible and ready for rain or shine, hot or cold. Being on the ocean tends to feel much cooler than the actual temperature outside.
What should I wear?
No matter the day’s forecast, our best recommendation is to wear layers or bring a few things with you just in case. Even if it’s sunny, warm, and dry that day, bring warm clothes (like a fleece or warmer if you get cold easily). You’ll also want a waterproof jacket and boots/shoes (pants, too, if you’ve got ‘em). Oh! Don’t forget your sunscreen! Trust us on that.
What camera gear should I bring?
Whatever you like! In general, bringing a variety of lenses is best. Sometimes, the wildlife/scenery is right next to us; sometimes, it’s farther away. Bear in mind, though, that using bigger lenses can be problematic on a rocking boat. In our experience, tripods are not useful on the boat because the boat is rocking, and therefore, it is better to shoot hand-held or with a monopod.
Will I get seasick?
On tours like ours, motion sickness is rare. However, the water around Juneau ranges from calm to a bit bumpy on any given day. We do our best to avoid a rough ride by finding “smoother sailing” whenever possible. If you are prone to seasickness (or think you might be), we recommend taking preventative measures before the tour. People use OTC meds; some like ginger, and others swear by acupressure bracelets. Talk to your Doc or seasick-prone friends; they may have the perfect advice. But once you feel seasick, it’s too late.
- Can you store my luggage during my tour?
You can bring backpacks, similar-sized bags, camera bags, etc., onboard. However, our vessels cannot accommodate luggage, and we do not have a secure, dry facility to provide bag storage. If you’re staying at a hotel, they will generally be happy to store your bags for you. - Are food or drinks served?
We provide water, soft drinks, and snacks on each tour. Depending on the time of day and length of your tour, we may also provide a light lunch or more substantial snacks. It is not unusual for guests to have food sensitivities, so you’re encouraged to let us know about any dietary restrictions at least 48 hours in advance. Since Juneau isn’t a large city, our best intentions in that area are sometimes challenged. While we can meet most specific dietary needs, you’re welcome to bring your snacks on board, just in case.

